Privacy policy

Our approach to privacy and data

Luminnovate is committed to handling personal information and client data responsibly, securely and transparently.

Our work may involve analysing business, customer, financial, transactional and operational data to develop analytics, behavioural intelligence, predictive models and decision support solutions. Responsible data handling is fundamental to the trust our clients place in us.

How we handle client and personal information

• Client data remains confidential. Information provided by clients is used only for the agreed purpose, subject to the terms of the engagement.
• We minimise personal information. Where appropriate, we use de-identified, aggregated or otherwise privacy-protected data.
• We do not sell personal information. Information provided by clients, website visitors or other individuals is not sold.
• We apply appropriate safeguards. Reasonable technical and organisational measures are used to protect information from unauthorised access, disclosure, loss or misuse.
• We respect client governance requirements. Data handling may also be governed by contractual controls and the client's own policies.

Website enquiries

When you contact Luminnovate, we may collect your name, company, email address, telephone number, role, area of interest and any information you include in your enquiry. We use it to respond, understand your interests and communicate about relevant Luminnovate products or opportunities.

Sharing of information

Luminnovate may use trusted technology and service providers where reasonably necessary to operate the website or business. We seek to limit their use of personal information to the relevant service. Information may also be disclosed where required or authorised by law.

Data security and retention

We take reasonable steps to protect information in our possession from misuse, interference, loss, unauthorised access, modification or disclosure. We retain personal information only for as long as reasonably required for the purpose for which it was collected, legitimate business requirements, contractual obligations or applicable law.

Your privacy choices

Depending on applicable privacy laws, you may have rights relating to information we hold, including requesting access or correction. You may also contact us with a concern about how information has been handled.

Contact Luminnovate

This website is operated by Luminnovate Pty Ltd (ABN 33 702 883 921). For privacy questions, contact parisamilne@luminnovate.com.

Standing

Standing, Luminnovate's product for business owners, connects your own banking data under Australia's Consumer Data Right and handles it differently from the client engagements described above. It has its own policy: see the Standing Privacy Policy.

Last updated: 11 September 2026