Collection agencies and debt buyers.
Late stage and charged off debt, placed or purchased. The money is wasted working accounts that will never pay, or that would have paid unprompted, and the comparison most teams use cannot tell the two apart.
The decisions that matter here
- Which accounts to workThe accounts where contact changes the outcome, rather than those that will never pay or would have paid anyway.
- Which channel and offerThe effect of each contact and arrangement by segment, and arrangements shaped by the cause of hardship where it is recorded.
- What a ledger will returnExpected recovery by segment for a placed or purchased ledger, from your own history of similar ledgers.
Solutions used here
The rules our clients work under
Built to fit the obligations our clients carry under ASIC RG 96 and the ACCC debt collection guideline: fair, flexible treatment of hardship and vulnerability, with every decision recorded and its reasons kept. What we provide for each.
What we can show today
The method that measures what an action did, checked against a known answer, and what the cause of hardship says about the outcome. Neither is a collection agency's or debt buyer's result: the dollar figures come from your own ledger.
- The method gets the known answerReal email campaign data from an open randomised experiment
- Which hardship plans holdReal lending data from an open research dataset
A proof of concept: four weeks, your data, no change to production. We return the effect of each action by segment and one alternative strategy valued on your records.
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